Shipping & Return
What happens after I place my order?
Once you place your order, you will receive an order confirmation email; we recommend you keep this email in your archives. Once your order has shipped, you will be receiving a tracking number to the email provided on your order.
We do our absolute best to ship all orders received on the same day, however, with COVID, we are experiencing some delays. If ever we have an issue with your order, we will contact you soon after your order has been place.
It will then be your responsibility as the customer to take note of the tracking details and keep an eye out for its ETA (Estimated Time of Arrival). We do not allow shipping companies (in most cases we use Canada Post) to safe drop packages in front of your door, therefore should a package arrive and you are not home at that time, please keep an eye out for the delivery attempt notice slip.
Should you fail to receive your order in the ETA period, inform us immediately within 10 to 15 days after shipment date at EMAIL INSERT. Please provide the order number and name. Since we no longer have control over the shipment process once the order has shipped out of our warehouse, we cannot be held responsible for any loss if you do not notify us within 10 to 15 days.
How do I cancel my order
We always make an effort to ship all orders as soon as we receive your order confirmation so it leaves our warehouse as soon as possible. Please keep this in mind should you need to cancel your order, note that if you want to cancel your order after it has shipped, return shipping fees might apply.
Out stock products will be shipped once it becomes available. You will then be notified either by phone or by email of the estimated shipment date.
Shipping Days are Mondays through Fridays
Orders placed on weekends or holidays will be shipped within 1-2 business days. Please make sure to provide your email address as we might need to get back to you about your order.
Free Shipping on All Orders over $99 in Canada (Terms & Conditions Apply)
Free shipping for orders over 99$. Any order under 99$ will be charged a flat rate of 14.95 CAD. Most orders are shipped with Canada Post. Special or oversized orders might be shipped using other shipping providers. Our Free Shipping promo is only applicable for the 10 Canadian provinces. Additional shipping costs could apply to northern territories or certain rural areas. Please contact us for a special shipping arrangement or to requests expedited shipping at firstname.lastname@example.org
How Long Will the Delivery Process Take?
Most orders placed before 1 PM leave our warehouse the same day. If you place an order after 1 PM, your package will ship out the following morning. It can take anywhere from 1-3 days to receive your order. Note that some orders may take longer to be delivered depending on your location or the total weight of the package. Items that will be delivered to rural areas may take a few days longer, and for Canadian Territories, it may take up to 2 weeks from the ship date to complete delivery.
What about Other Questions Regarding My Order?
For other questions regarding your orders or any shipping related questions, feel free to email us at email@example.com.
Charges for Wrong Address
An $11.00 fee may apply for an incorrect shipping address.
- When customers provide incorrect addresses or locations, shipping carriers charge us an additional fee for re-routing packages to the correct address. With this, we will pass on this additional charge to you, as the customer. Though this case rarely happens as we always attempt to contact customers first prior to shipping the package. This is applicable to addresses that look questionable.
- Incorrect address resulting in your package being lost. We cannot be held liable in case you enter an incorrect address, and the item is shipped to another person or address and cannot be recovered. We will charge you the total price again if you place another order with the correct address. Refunds are non-negotiable for mistakes or matters that are out of our control.
Pest Supply Canada will be providing tracking details by email to all customers for orders placed on our website. The customer is the one responsible for keeping track of the package.
Customers who fail to receive their orders within the ETA must inform us within the first 15 days after the shipment date. This way, we can conduct an investigation and resolve the issue immediately. We will not be held responsible for lost orders that we weren’t notified about for the allotted period after the shipment date.
Charges for Refused Orders
Customers will receive a refund minus the shipping fees included for products that are refused or undelivered.
If we are sending a package through our shipping carrier and they cannot deliver the package to you despite multiple attempts, the carrier will charge us the usual shipment charge for returning the package to our warehouse.
In turn, we will have to charge the fee to you, the customer. This is also applicable for packages that are delivered to your door but is refused. We consider these instances as “Product Return.” You will get a refund for the purchase price minus the outgoing and incoming shipping charges incurred from shipping your package as well as receiving an undelivered or refused package.
Important Note: Though refused or undelivered package doesn’t really happen. We always extend our efforts to contact you prior to initiating returns or charging you with any fee. However, we always encourage customers to take time double-checking the shipping address and stay updated with the tracking information that is sent via email. We guarantee our customers that tracking details will be sent out to their emails shortly after their orders leave our warehouse.
Missing or Damaged Merchandise / Damaged Orders Policy
You have a maximum of 3 (three) business days upon receiving the package to notify us about any damages you see on the product or if there are any missing items from your order.
If notice your order was damaged during shipment or if items are missing your order, notify us as soon as possible. You have 3 (three) business days after receiving the package to send us an email or contact us for us to notify the carrier and file a claim. Make sure that you keep all the packaging materials as well as the box intact just in case the carrier wants to check on the package’s condition.
When dealing with pests, we believe that comfort and safety is essential. For that reason Pest Supply Canada is committed to provide all of our customers with unparalleled customer service and the highest quality products on the market. However, given the nature of our industry and the risks involved when exchanging pest products, especially bed bug products for example, we can only accept returns on new, unopened and unused products. We are very strict about this policy to protect our customers, inventory and employees from exposure to bed bugs and other invasive pests.
You have 20 days after reception to return a product. Please follow instruction before returning.
To avoid this situation, carefully review every item in your cart and make sure you have the right quantity and sizes (especially for mattress encasement) for each product before checkout.
In the case of a return, please contact us before shipping back the products firstname.lastname@example.org . Rest assured that Pest Supply Canada will do everything to accommodate your issue and minimize risk for both customers and Pest Supply Canada.
Be advised that we will provide a Return Label for return shipping. Once products have been received and thoroughly inspected, we will then refund the sale price of each product minus the inspection and restocking fee. The shipping fee of 14.95$ will not be refunded. Please keep all receipts pertaining to the sale and return shipping costs.
Note: There is a 15% inspection and restocking fee that is calculated based on the total sale price of all items returned. This amount will be deducted from your refund.